Thank you for choosing Lost Mary Flavors as your destination for vaping and lifestyle products. Our goal is to guarantee your satisfaction with each purchase. Please find our Refund and Returns Policy outlined below for your reference:

Return Eligibility:

We gladly accept returns for items purchased on lostmaryflavors.us within 7 days of the original purchase date. To qualify for a return, items must be unused, in their original packaging, and in the same condition as when received.

How to Initiate a Return:

Should you wish to return a product, please contact our dedicated customer service team at support@lostmaryflavors.us to initiate the return process. Kindly provide your order number and pertinent details regarding the item you wish to return.

Return Authorization:

Upon approval, you will be assigned a Return Label (RL) number along with comprehensive instructions for returning the item. Please ensure the package is clearly labelled with the provided RL number for seamless processing.

Return Shipping:

Customers are responsible for covering the return shipping costs, unless the return is necessitated by an error on our part or a defective product. For your peace of mind, we recommend utilizing a trackable shipping service for your return.

Refund Process:

Once the returned item is received, inspected, and confirmed to meet our return eligibility criteria, refunds will be promptly processed. Refunds will be issued to the original payment method utilized for the purchase.

Exchanges:

Regrettably, direct exchanges are not offered at this time. If you require a different item, kindly follow the return process for the unwanted item and proceed to place a new order for the desired product.

Damaged or Defective Items:

In the event that you receive a damaged or defective item, please contact us immediately, providing accompanying photos of the damaged product. Rest assured, we will arrange for a replacement or issue a refund, as deemed appropriate.

Contact Information:

Should you have any queries or concerns regarding refunds or returns, please do not hesitate to reach out to our proficient customer service team at support@lostmaryflavors.us.

Thank you once again for selecting Lost Mary Flavors. We are dedicated to delivering a positive shopping experience, and our customer service team stands ready to assist you with any inquiries or apprehensions pertaining to refunds and returns.